Frequently Asked Questions

 

 

 

1. Can you ship to fire ant quarantined counties or states?

Tree Town USA is certified to ship trees and shrubs out of our county to any county or state in the United States. We incorporate Texas Department of Agriculture approved rates of bifenthrin granules into our soil mix which are designed to prevent fire ants in containers.

2. How do you water your trees?
We use well water that is stored in 4 large lakes, with each holding up to 5 days of water at maximum use, in case of a well pump breakdown. The lakes are stocked with bass and tilapia to eat the vegetation in the pond and provide a place for our employees to fish and get some relaxation. Our variable frequency drive system allows us to water, based on our pressure needs in the field, which helps to control our water usage and keep our electricity usage low. We water our 5 and 7 gallon material with overhead sprinklers and with drip or emitter irrigation for our 15 to 95 gallon sizes. We increase the number of emitters based on container size to meet the water demands of the tree.

 

3. Do you use a lot of chemicals?
We use chemicals on an as needed basis and as little as possible. Our spray program is designed to prevent fungus and insects from damaging our trees and causing unsightly wounds or blemishes. We spray with systemic chemicals which provide control for an extended length of time, thereby allowing us to spray less frequent. (We spray inside our containers, to prevent weeds from using valuable nutrients provided specifically for our trees.)

4. How quickly can I expect delivery of my material?
Typical delivery turn-around is 72 hrs for full truckloads. Smaller orders may take more time, because we have to combine it with other orders to save you money on freight. If the need arises, we can deliver in 24 hours, please contact us for more information on expedited delivery.

 

5. What is your minimum order?
$1500.00

 

6. Do you sell to the public?
No, we are wholesale only.

 

7. How do I find out if my company is eligible for a discount?
Please use the contact area of the website to address this question to a sales representative or contact your local Tree Town representative or inside sales representative @ 1-800-866-2345.

8. Do you deliver?
Yes, we deliver from all our locations.

 

9. Do you deliver outside of Texas?
Yes, we deliver any place our material will survive the climate.

 

10. Can you ship the Florida grown material outside of Fl?
We cannot ship out Florida grown material any further west than LA.

 

11. Can Customers pick up material at your facilities?
Yes, we require 24 hours notice for a customer pick up. Please contact your sales representitive to schedule an appointment.

 

12. Am I allowed to tag my own material?
Yes, please contact your sales representitive to schedule an appointment.

 

13. Will you contract grow trees for my upcoming jobs?
Yes, we regularly contract grow trees for many projects throughout the southeast.

 

14. How much in advance can I tag material for my projects?
30 days.

 

15. Do I have to place a deposit on my tagged material?
A 25% non-refundable deposit is required on products tagged and held past 30 days. The deposit will be deducted from total sale at time of receipt. We can hold items for more than 120 days with a 30% non-refundable deposit.

 

16. Can I request pictures of your trees?
Yes, we can e-mail digital photos of our available crops.

 

17. Do you grow anything other than trees?
No, we are the largest tree grower in the America.

18. Do you warranty or guarantee your material to survive? For how long?
We guarantee to deliver viable healthy material to your location or job site. Container grown trees usually only suffer from poor handling, or watering practices. Once you have accepted the material it is your responsibility to ensure its survival.

 

19. Can I bring my customer with me to tag material?
Yes, but please remember they are your customer and we service the commercial industry.

 

20. Can I buy from all of your growing facilities?
Yes, once a tree town customer, always a tree town customer. All of our facilities are open for your convenience. The same advanced notification exists at all locations for material review and tagging. Minimum orders from each farm are required.

 

21. Can you refer someone to install trees for me?
Yes, we can reference one of our many professional customers for your review, but they will not be employed or contracted by TTUSA. The decision to use their services is totally up to you.