The Growing Process
How do you water your trees?
We use well water that is stored in 4 large lakes, with each holding up to 5 days of water at maximum use, in case of a well pump breakdown. The lakes are stocked with bass and tilapia to eat the vegetation in the pond and provide a place for our employees to fish and get some relaxation. Our variable frequency drive system allows us to water, based on our pressure needs in the field, which helps to control our water usage and keep our electricity usage low. We water our 5 and 7 gallon material with overhead sprinklers and with drip or emitter irrigation for our 15 to 95 gallon sizes. We increase the number of emitters based on container size to meet the water demands of the tree.
Do you use a lot of chemicals?
We use chemicals on an as needed basis and as little as possible. Our spray program is designed to prevent fungus and insects from damaging our trees and causing unsightly wounds or blemishes. We spray with systemic chemicals which provide control for an extended length of time, thereby allowing us to spray less frequent. (We spray inside our containers, to prevent weeds from using valuable nutrients provided specifically for our trees.)
Do you grow anything other than trees?
As America's Largest Tree Farm, we specialize in trees. However, we grow a small amount of shrubs and other items. Check with your Sales Representative for more details.
Selecting Trees
Will you contract grow trees for my upcoming jobs?
Yes, we regularly contract grow trees for many projects throughout the southeast. Please contact your Sales Representative for more details.
Am I allowed to tag my own material?
Yes, please contact your Sales Representative to schedule an appointment.
How much in advance can I tag material for my projects?
You can tag your material up to 30 days in advance.
Do I have to place a deposit on my tagged material?
A 25% non-refundable deposit is required on products tagged and held past 30 days. The deposit will be deducted from total sale at time of receipt. We can hold items for more than 120 days with a 30% non-refundable deposit.
Can I bring my customer with me to tag material?
Yes, but please remember they are your customer and we service the commercial industry.
Can I request pictures of your trees?
Yes, we can e-mail photos of our available crops.
Ordering & Shipping
What is your minimum order?
Each order must have a minimum of $1500.00.
Do you deliver?
Yes, we deliver from all our locations, to any location.
Do you deliver outside of Texas?
Yes, we deliver any place our material will survive the climate. In the past we have been known to ship across the Atlantic. Anything is possible at Tree Town USA. Check with your Sales Representative for more details.
Can you ship the Florida grown material outside of FL?
Yes. Please check with your Sales Representative for details about quarantines in your area.
Can you ship to fire ant quarantined counties or states?
Tree Town USA is certified to ship trees and shrubs out of our county to any county or state in the United States. We incorporate Texas Department of Agriculture approved rates of bifenthrin granules into our soil mix which are designed to prevent fire ants in containers.
How quickly can I expect delivery of my material?
Typical delivery turn-around is 72 hrs for full truckloads. If the need arises, we can offer same-day delivery. Please contact your Sales Representative for more information.
Can Customers pick up material at your facilities?
Yes, we typically require 24 hours notice for a customer pick up. Please contact your Sales Representative to schedule an appointment.
Other Questions
Do you sell to the public?
No, we are wholesale only.
How do I find out if my company is eligible for a discount?
Tree Town USA offers a "Specials List" as well as Volume discounts for all of our customers. Please contact your Sales Representative to subscribe to the specials list.
Do you warranty or guarantee your material to survive? For how long?
We guarantee to deliver viable healthy material to your location or job site. Container grown trees usually only suffer from poor handling, or watering practices. Once you have accepted the material it is your responsibility to ensure its survival.
Can I buy from all of your growing facilities?
Yes, once a tree town customer, always a tree town customer. All of our facilities are open for your convenience. The same advanced notification exists at all locations for material review and tagging. Minimum orders from each farm are required.
Can you refer someone to install trees for me?
Yes, we can reference one of our many professional customers for your review, but they will not be employed or contracted by Tree Town USA. The decision to use their services is totally up to you.
Terms and Policies
Guarantee and Claims
We guarantee that all products sold are true to description or variety name for which it is purchased, and that they are in good condition when shipped. It is mutually agreed that our liability for any error to description or variety name is limited to the purchase price. We give no warranty, expressed or implied, as to the life of or the productiveness of any nursery stock that we sell, and are not responsible for results obtained in transplanting. Any unsatisfactory stock must be reported immediately and held for advice from us as to its disposition. All claims must be made in writing within 48 hours of receipt of the products. In no case are we liable for any sum greater than the amount originally received for the product sold.
Delivery/Pick-up
Orders picked up at nursery must be placed at least 24 hours in advance. In most cases, semi load quantities can be delivered within 72 hours of order received. If the need arises, we can deliver in 24 hours; please contact your Sales Representative for details.
Preliminary Lien
For the protection of our customer and company, we will request information as to developer, owner, contractor and bonding company for all job sites delivered on credit. A material release will be issued upon payment on account.
Orders Reserved
A 25% non-refundable deposit is required on products tagged and held past 30 days. The deposit will be deducted from total sale at time of receipt. We can hold inventory for more than 120 days with a 30% non-refundable deposit.
Payment Terms
All prices are quoted FOB nursery. Payment terms are C.O.D. unless credit has been extended in advance in writing. Established firms may apply for credit through our accounting department. Terms for all established credit accounts are 30 days from invoice date. All delinquent accounts are charged interest at a rate of 18% per annum (1.5% per month). Interest accrues until invoice is paid in full. No orders will be shipped to overdue accounts. Credit Cards are accepted, but require a nominal convenience fee.